State Street

Job Description

The Role 

  • Answer all queries received via phone, email, facsimile and post on behalf of fund clients including shareholders, brokers or financial intermediaries, as well as fund promoters and fund management companies.
  • Act as the focal point for the day-to-day client services of the Investor Services
  • Handling multiple demands from external parties or the management line; the Associate will deliver a high quality of service to all clients in line with the company’s targets and expectations.
  • Provide support and escalation when necessary to manage and resolve any queries received from external and internal parties.
  • Play a supporting role to Customer Services  Managers and drive operational excellence by implementing and embedding a continuous improvement culture

The Profile 

  • Experience in a similar position is preferred
  • Fluency in English ,French and any other language useful to the business would be an asset
  • A thorough and methodical approach to problem solving
  • Demonstrable experience of working accurately and with attention to detail
  • Excellent communication skills and a sound understanding of the fund administration process


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